Issues with Cloud Publishing, Domain Not Working, and Server Sync Problems Dear Nicepage Support Team

Cafeslotsgaden
5 Posts
Cafeslotsgaden posted this 2 days ago
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I hope this message finds you well. I am reaching out because I am experiencing several critical issues with my website on your platform, which is causing serious concerns as it is for an active business.

Here are the specific problems I’m encountering:

Changes not showing in the cloud: Despite publishing updates from the editor, the live version of the site does not reflect the changes.

Custom domain not working properly: I have configured the domain https://cafeslotsgaden.dk/, but it is not displaying the updated content or linking correctly.

Lack of synchronization between servers: When I access the same account from another server/environment, the changes and configurations do not appear.

My current cloud-based site is:
🔗 https://cafeslotsgadenn.nicepage.io/
Custom domain I’m trying to use:
🔗 https://cafeslotsgaden.dk/

I would greatly appreciate your support in resolving these issues as soon as possible, as the website is vital for my business operations.

Please let me know if you need any additional information from my side.

Thank you in advance for your assistance.

I hope this message finds you well. I am reaching out because I am experiencing several critical issues with my website on your platform, which is causing serious concerns as it is for an active business. Here are the specific problems I’m encountering: Changes not showing in the cloud: Despite publishing updates from the editor, the live version of the site does not reflect the changes. Custom domain not working properly: I have configured the domain https://cafeslotsgaden.dk/, but it is not displaying the updated content or linking correctly. Lack of synchronization between servers: When I access the same account from another server/environment, the changes and configurations do not appear. My current cloud-based site is: 🔗 https://cafeslotsgadenn.nicepage.io/ Custom domain I’m trying to use: 🔗 https://cafeslotsgaden.dk/ I would greatly appreciate your support in resolving these issues as soon as possible, as the website is vital for my business operations. Please let me know if you need any additional information from my side. Thank you in advance for your assistance.
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Support Team
Support Team posted this 2 days ago

Hello Jane,

Your custom domain cafeslotsgaden.dk is not connected to this site https://cafeslotsgadenn.nicepage.io/. You need to connect it in your Site Settings as per instruction here and republish your site with Nicepage.
Please let us know if you have any further questions or concerns, and we will be happy to assist you.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Jane, Your custom domain cafeslotsgaden.dk is not connected to this site https://cafeslotsgadenn.nicepage.io/. You need to connect it in your Site Settings as per instruction [here][1] and republish your site with Nicepage. Please let us know if you have any further questions or concerns, and we will be happy to assist you. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp [1]: https://nicepage.com/doc/1293/custom-domain
Cafeslotsgaden
5 Posts
Cafeslotsgaden posted this 2 days ago

Hello,

Thank you for your quick response.

I’m having trouble finding my DNS files. The thing is, I already had a website connected to my domain name, and now I want to connect it to a new one. The video says I need to access my DNS files, but I can’t find them anywhere. I’m not sure how to solve this.

Please help me. Thank you very much.

Best regards, Jane.

Hello, Thank you for your quick response. I’m having trouble finding my DNS files. The thing is, I already had a website connected to my domain name, and now I want to connect it to a new one. The video says I need to access my DNS files, but I can’t find them anywhere. I’m not sure how to solve this. Please help me. Thank you very much. Best regards, Jane.
Support Team
Support Team posted this 3 hours ago

Hello Jane,

DNS settings can be adjusted with your domain name registrar panel.
We can see the custom domain https://cafeslotsgaden.dk/ is already connected to https://cafeslotsgadenn.nicepage.io/ after you have republished it.

Please reach out if you need any assistance or have further questions.
...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Jane, DNS settings can be adjusted with your domain name registrar panel. We can see the custom domain https://cafeslotsgaden.dk/ is already connected to https://cafeslotsgadenn.nicepage.io/ after you have republished it. Please reach out if you need any assistance or have further questions. ................................................... Sincerely, Anna. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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